Flying with kids is a stressful experience for parents, and if the airline isn't helpful that only makes it worse.
Brian and Brittany Schear were traveling from Maui, Hawaii, back to their home in Huntington Beach, California, with the children when they encountered trouble on their Delta flight back in 2017.
They were traveling with their toddlers ages 1 and 2, when they were told they couldn't all fly together. That's when things escalated, and the couple was threatened with jail time.
More from Mom.com: 5 Crucial Tips for Flying With Kids
"As we were leaving the plane, there's four or five passengers waiting for our seat. The bottom line is, they oversold the flight," Brian Schear told CBS Los Angeles.
After being removed from the plane, the Schears weren't even reimbursed for the flights or their hotel stay.
"They never contacted us. And honestly, we didn't contact them. This whole thing has made me so angry and … you know … with the money that I'm out for the tickets, I couldn't care less about that," Brian Schear explained to NBC News.
However, after the video began to circulate, Delta reached out and made a statement.
"We are sorry for the unfortunate experience our customers had with Delta, and we've reached out to them to refund their travel and provide additional compensation," the company said. "Delta's goal is to always work with customers in an attempt to find solutions to their travel issues. That did not happen in this case and we apologize."
"I'm not a confrontational person … and when you're a mother and you have your 1-year-old and your 2-year-old and they threaten to take your kids away from you, I mean whether that's possible or whether that's, you know, against the law, it just, it made my heart drop," Brittany Schear told NBC News.
