An Amazon driver in Florida may have saved a customer’s life. On March 28, 2025, the unidentified driver made a delivery at a home in Vero Beach and reportedly noticed something suspicious. A woman answered the door and appeared distressed. She allegedly whispered, “Help me,” to the driver, who returned to his truck and called 911 immediately.
Per court documents obtained by TC Palm, the Amazon driver told the dispatcher during the call, “She came to me and said, ‘If I can ask you a favor, please call the police to come to her house.’ I don’t know what happened exactly.”
According to an affidavit filed by the Indian River Sheriff’s Office obtained by People, when deputies arrived, they noted the woman “appeared in distress and had obvious red marks on her neck.” She sat next to her ex-husband, 43-year-old Frank Mandolini, whom she still lived with. The woman told police the pair began to fight when she confronted him about using electronic devices to “talk to other women or watch porn.”
Mandolini allegedly grabbed the woman around the neck and she said she began to “lose consciousness and almost blacked out,” per court records, People reported.
Investigators interviewed Mandolini, who reportedly admitted he “did choke her but did not cause her to lose her breath.”
Deputies arrested Mandolini on a felony domestic violence charge. He later posted a $30,000 cash bond, per TC Palm.
“All drivers delivering on behalf of Amazon undergo comprehensive training in de-escalation techniques and safety protocols,” spokesman Austin Stowe shared in a statement obtained by TC Palm.
Stowe said drivers who encounter an issue while on the job can contact a 24/7 Amazon Safety Helpline for immediate assistance. He added that the company recognizes drivers for “heroic acts.”
Sheriff Eric Flowers lauded the Amazon driver for his quick thinking. “This guy probably saved her life. Kudos to him.”
According to court records, Mandolini has a history of domestic violence. Police arrested him nine times for various crimes between 2016 and 2025.
If you or someone you know has been the victim of domestic abuse, you can find help and support at DVIS.org, the National Domestic Violence Hotline at 1-800-799-7233, or by contacting your local women’s shelter (domesticshelters.org).
